The process went very smoothly. ARC took care of the claim quickly.
Jul 22 2022
Pleasantly surprised by your prompt attention and resolution. I expected to be closing my account, instead I have placed another order. I imagine your delivery service is sub-contracted multiple times and that it might be difficult (due to record keeping by the sub) to identify the driver, however, he is still tearing around the country roads up here with a big dent in his back doors from my fence. I believe this is the same delivery outfit that was dumping people's packages in their snow-filled ditches last winter instead of bringing them to the door. I am hesitant about him delivering here again. He really shouldn't have a job that involves driving. Thank you for your excellent customer service.
Jul 22 2022
The Amazon representative acted on the case immediately, although I haven't seen the check for $350 yet they tell me it has been resolved.
Jul 22 2022
Have not seen such fast, smooth & clean communication. Amazon & their partner ecosystem, ARC in here, is amazing.
Jul 21 2022
I uploaded documents but you did not receive them. The agent should have reached out and confirmed I had no documents to upload. It have saved days in the process had she confirmed. Instead I had to call abs re-send my documents via email. Please check with your clients to confirm if they attempted to load documents or not. Thanks!
Jul 21 2022
I'm not sure if my first review went through, so I'm sending it again. Tony from your Leadership Team was extremely professional in handling my claim. He promptly addressed the issue that one of your drivers tore down a tree along my driveway. He was empathetic to my situation and handled it very professionally. He sent me the claim form. I filled it out the same night and was reimbursed the following day. Tony is an asset to your organization and should be acknowledged for his exemplary customer service.
Jul 20 2022
wow! can't believe this was resolved in 2 days! thank you!
Jul 20 2022
Quick resolution.
Jul 20 2022
everything has been ok. it took a lotle longuer than expected bit i got a very good service from mrs. Barth, thank you again
Jul 20 2022
Thank you for the prompt response to this matter.