At first, I wasn't sure what to expect from ARC. I can honestly say that they took the damage to my property seriously and helped me with my claim in a prompt manner. Thank You.
Apr 20 2022
I appreciate how quickly and easily my claim was resolved. Everyone I interacted with was very kind and helpful
Apr 20 2022
YOUR driver destroyed a portion of my front yard which then created hours of form filling and follow up for ME. I was annoyed that I had to document everything and write down everything. His fault yet work falls to me. The process worked smoothly on the claims end, but I also am spending time finding a landscaper to make the repairs. And in the meantime there are two huge tire trenches in my yard. So, his error was shoulder by me. That being said, the claim was responded to promptly.
Apr 20 2022
Thank you
Apr 19 2022
Extremely happy with how fast this claim was resolved, All the customer representatives were extremely helpful and all questions were answered. Very satisfied with how this was handled.
Apr 18 2022
When I noticed that the delivery truck backed into the roof of my house then left the scene I filed a police report of the incident the officer needed the name of the delivery company when I requested that information ,I was told that they do not have the name of the delivery company ??? and that I may need to get a Subpoena for that information, the police officer thought that I was kidding especially since it was a hit and run caused by the company that You hired to make my delivery, I’m glad that I witnessed the large box truck exiting my driveway, if I had known that the large bang that I heard was that the truck just it hit my house & was fleeing the scene, I would have immediately had the truck stopped and the driver charged with leaving the scene of an accident, since my claim was settled so quickly it was fortunate for the driver that the investigation didn’t continue at least until he may do it to somebody else thinking that he can get away with it. I was told that the drivers are always trained to be Discrete with their deliveries, They Were Discrete All Right
Apr 18 2022
I spoke with Tamara at Customer Service initially and she was very helpful and pleasant. She got the process started for us. I then spoke with Bethany at ARC to get our claim resolved. She was also very helpful, friendly and efficient. All in all, I was very pleased with the process.
Apr 18 2022
There was a little confusion near the end of the process with some further requests for more photo/video that we were unable to obtain as the Amazon driver that caused the incident had these. That said, as soon as we called the agent that helped over the phone was extremely helpful and able to resolve things quickly so we could receive the funds and start repairs. Thanks!
Apr 18 2022
whole experience was pretty painless
Apr 18 2022
Thank you! I am very satisfied in the way and manner this issue was resolved.