got the paper check quickly - was glad this choice for a paper check was available
Apr 02 2022
I am very satisfied with the way you handle my claim. I greatly appreciate your immediate response and kindness.
Apr 02 2022
It would have been helpful to have all the steps outlined up front. I was completing the form, then discovered I needed more documentation. Had I known, I would have had it ready.
Apr 01 2022
The only issue I had was my photos/videos did not load to the claim form I filled out online. It was easily taken care of via email though.
Apr 01 2022
Au début, a été compliqué avec le formulaire que vous m'avez envoyé. Mais après les choses se sont réglé. Je vais attendre le chèque pour payé les réparations de ma voiture. Bonne journée à vous, Mme Karine Morales. De Jean-Guy Villemure
Apr 01 2022
From start to finish the Amazon and ARC customer service representatives did an outstanding job, no issues understanding and completing the claim form. Once processed fast turnaround time in issuing the settlement./payment. Thank you
Apr 01 2022
I got a called from Christine but i wasn't able to pick up the call. After the meeting was over, I called back but she wasn't able to pick up the phone i then left her the message but never got a call back. Overall experiences i must say Amazon did what is required to resolve the problem. Thank you for support our case throughout, I just wishes that the reimbursement the same price i was paid for the item. This antique Chinese good luck dog will cost more than $1000 today values but i am happy with outcome. Once again, Thank you
Apr 01 2022
As an ex-claims employee myself. I was a little disappointed that there was no contact number to reach the claims representative. Despite that, the process was a lot more simple with quick responses, which I was not expecting.
Apr 01 2022
It was seamless. The ARC team was quick and efficient. Amazon did the right thing after my property was damaged by owning it and resolution.
Mar 31 2022
Thank you for making this a quick and easy process.