For an older person, such as myself, it was quite confusing until I found a friend that could help me. All in all the ARC moved along quite efficiently once the claim was submitted. Really though for us older non-tech people there should be a paper form. Please consider this for other people.
Mar 31 2022
Thank You!
Mar 30 2022
I appreciate all the assistance in getting our issue resolved. Nikki was the most helpful of everyone I corresponded or talked with about our concerns.
Mar 30 2022
It was handled very p It was handled and resolved quickly and to my satisfaction. Very professional.
Mar 30 2022
Thank you for your prompt attention to this matter. It was very pleasant and a "great attention to detail" experience. I love Amazon and am very pleased with the outcome.
Mar 30 2022
Once the issue was transferred to ARC from the customer service people at Amazon.com the matter was quickly and equitably resolved. Had the Amazon people had more interest and/or authority to resolve this matter, referral to ARC would not have been necessary. Amazon had no interest in viewing the damage and a brusk, "We're sorry about this, we'll definitely talk to the driver involved and give you a $10 gift card!" did little to repair the damage to my lawn caused by the driver. ARC accepted photos of damage and video clips of the Amazon driver causing the damage and quickly made things right. Thank you!
Mar 29 2022
Quick and easy process after being very upset with Amazon. I appreciate the quick turnaround so I can start getting my driveway fixed.
Mar 29 2022
I was impressed with the speed and efficiency of the process but found I had to do the work when Amazon caused the damage.
Mar 29 2022
I was impressed by how easy it was to file my claim and how quickly it was resolved. And very glad the damage to my property was completely covered
Mar 28 2022
All involved in the claims process were extremely helpful. We thank them for their assistance.