Amazon was hard to contact, but as soon as I uploaded a photo/video of property damage, it seemed like 5 different Amazon entities, including ARC contacted me for information. It was overwhelming. After I realized who I needed to talk to it was straightforward, but at first it was stressful, then overwhelming before it became clear.
Mar 23 2022
Quick response time and good line of communication
Mar 22 2022
Scott was a pleasure to work with. He worked promptly and swiftly to come to a fast resolution.
Mar 22 2022
I think this was a smooth transition
Mar 22 2022
Thank you for the no-nonsense efficiency!
Mar 22 2022
Took awhile between adjuster sending me email and said several business days to get back with me. Almost 3 weeks went by and finally heard back once I emailed them. You all had a video of the incident and should have been handled easily and quickly. Unfortunately your drivers continue to now drive into my yard off of my driveway, I just dont get it..
Mar 21 2022
Wonderful service and prompt
Mar 21 2022
Remarkable how great the customer service was to me I did find it difficult to determine who I needed to notify.
Mar 20 2022
Great Service. They helped me through the process, promptly and quickly. Very happy i could get my truck fix asap. Thank you team for a wonderful painful process.
Mar 20 2022
Thank you