I truly appreciate the promptness of resolving this issue.
Feb 26 2022
The claim value I submitted was the claim that was paid. All in all, very good.
Feb 26 2022
Great service. Just waiting on my check, so I couldn't fully answer Q 4 + 5.
Feb 25 2022
My first phone contact with customer service was great. Agent was helpful, listened and passed me on to the claims department. My first contact with claims went very well. I was advised to send in the claim for the damages and then the emails stopped. After a couple of weeks I finally got a response back and the claim moved forward. Claim was resolved and now I can get my building repaired. The claim form was interesting that Amazon was denying responsibility and basically said they were paying this off as a basic nuisance. I thought that was wrong but I wasn't looking for anything other fixing my building. So I accepted and signed off on it.
Feb 25 2022
Great Service, everything was handled quickly and professionally. I am pleased with the service and outcome.
Feb 25 2022
Took a lot of time and effort from start of the problem until submitting claim form with all needed details and supporting information. After submitting, the process was more efficient. I had to contact Amazon after the property damage occurred. No one from Amazon, locally or elsewhere, made me aware this had happened. I learned of the incident from my neighbor who luckily witnessed the driver running over our basketball hoop. So I am not happy with that part of the situation, but the claim process itself wasn’t too bad, other than taking longer than expected to complete.
Feb 25 2022
I was unable to use the claim website. Wouldn't let me past the disclaimer, but was able to proceed via telephone.
Feb 25 2022
PROFESSIONAL AND TIMELY----APPRECIATE IT
Feb 25 2022
Good customer service from representative.
Feb 25 2022
Everyone I dealt with was courteous and efficient. I'm very satisfied with the service I received. Thank you for understanding that the customer is important.