Thank you for your assistance in resolving the claim Mario Gambuzza board President
Feb 19 2022
The team was very responsive. Thank you.
Feb 19 2022
The handling of the claim over email, did not go well . I emailed The claims lady and asked her how it was going, her reply was she received no pictures or testimony. Which I filled out the day after it happened. But I called on the telephone, and the lady was excellent, helpful, polite. This young woman is an asset to your company. With her I am highly satisfied.
Feb 19 2022
The process took a while to get started, but the last 2-3 weeks, things seemed to move a little faster with better communication.
Feb 18 2022
The people I had spoke with on the phone where super nice and helpful getting my claim looked at. Great overall experience’
Feb 18 2022
Thank Youi
Feb 18 2022
Very happy with how everything was handled.
Feb 18 2022
Claims process is manageable, communication is OK. About a month to resolve. Amazon driver training and focus on mitigating risk appears to be lacking. Drivers making bad decisions seems to be common as compared to the other logistical services (UPS/FedEx) in my experience.
Feb 18 2022
While I appreciate transparency, I might recommend slimming down on the quantity of communication artifacts. Between email and text messages I think I got over 10 different messages. Better than the opposite but perhaps room for balance. Thanks!
Feb 18 2022
The ARC Team was professional but initially did not properly review the evidence provided. It was my persistence that the Team review the videos provided and time stamp of the driver’s email indicating the delivery was made at precisely the time the van struck the house. Presumably these steps resulted in the Team agreeing to settle the claim.