Thank-you
Mar 04 2022
It would be nice to interact through phone call with the person handling the claim. In the beginning I felt communication get lost when back and forth with emails.
Mar 04 2022
I felt that the whole experience was handled professionally and at this point we are just waiting on the receipt of the check from Amazon. Thank you for you immediate response in resolving this issue. Sharon Witmer
Mar 04 2022
Amazon is amazing! We thought our lawn was a total loss. We though we had paid too much already and then before it had the chance to get strong they ruined that whole area. Being that Amazon is a huge corporation we assumed all was lost but Amazon surprised us. We are forever grateful and amazon will continue to be our favorite place to shop! Thanks guys! The whole experience was so much better and easier than we thought.
Mar 04 2022
When initially contacting Amazon I tried the chat option. The operators at the Amazon end were unable to understand what my complaint was about. I told them numerous times that my lawn and driveway were damaged by the driver and they kept asking which item number the driver damaged. It wasn’t until I called in that I was able to reach someone who was able to properly assist me. After that things went along smoothly.
Mar 04 2022
I had a great experience and I really appreciate how kind every agent was. It was very easy to submit everything and communication was open.
Mar 04 2022
It is incredibly difficult to reach someone at Amazon to make a damage claim. I was shuffled between 3 online chats, two phone calls, and then to a supervisor at Amazon logistics before I was allowed to make a claim. Once the claim process was started, filling out the claim information was straightforward. The ARC person was very slow to process the claim - I don't know if that is because of her work load or she just works very slowly. The speed in which claims are reviewed should not take five weeks. For comparison, it took three weeks to process a claim when someone totaled my vehicle. That was from claim filing to check in hand.
Mar 03 2022
Because my husband was hospitalized during the processing of this claim, I had to delay it. I appreciated the kindness and patience with me completing it during this time and also appreciate the claim being paid. Thank you.
Mar 03 2022
I’m extremely satisfied with ARC’s speed and efficiency in handling this claim.
Mar 03 2022
Not sure of all the negative reviews my interaction from beginning to end was handle professionally I spoke to people on the phone each time who was pleasant and helpful and the entire process was complete in approximately 8 days..thnxxx