When one of A's drivers damaged our car I got it touch w/ A and the call went very nicely. He put me in touch with Claims, who sent me the forms, etc. I filled out the form, sent in pics of the damage and sent in an estimate to repair it. Ultimately I got a terse email stating I had to supply pictures or video of the actual damage while it occurred! Ridiculous. But when I called up last night and got transferred to the resolution dept? the lady was very courteous and promptly decided that a check for the repair should be sent to me. She was outstanding and restored my faith in A....but the process was a bit tortuous. If I hadn't had disputed the A request for video, it might have been a different conclusion.
Feb 22 2022
Excellent Service
Feb 22 2022
RE: calim# AMZ2022150739 I received your email approving my claim. I am not computer ezz and was not easy for me, i did not know how to send a photo. Also, I don't know how to retrieve my check. Could you please send it to me. Thank you, Ron Guiseppe - 343 Okemah Rd. - Waterford, MI 48328
Feb 22 2022
It took longer than I had anticipated, but in the end, I was able to receive the amount I requested.
Feb 22 2022
Ty for being so understanding and prompt
Feb 21 2022
I appreciate the contact because when I wrote my feedback, I wasn't expecting anyone to get back to me. I was able to answer some questions and get a gift card to help pay for the repairs that will be needed. The only question I thought was funny was when they asked for proof that Amazon was involved. Luckily I had a doorbell camera; the only other option would have been to say, "Amazon's records show that they delivered this package on XYZ date." Other than that, everyone was prompt and thorough.
Feb 21 2022
I had a hard time at first as pictures were not submitted correctly by me as they said i gave too much space in them
Feb 21 2022
Overall happy with the result. It seemed odd though thay we had to keep submitting the same thing over and over. I realize that was probably the software and not the people,, so yes we are pleased thank you. Sincerely, John and fanny king
Feb 20 2022
Na
Feb 19 2022
Took a few weeks and there was no response ..... I had to call Amazon to get your phone number and then I called ARC claims but once I got on the phone it was handled promptly