I tried and did not like the e-check system. I would choose not to use that system again in the future if presented with the opportunity.
Feb 24 2022
Thank you!
Feb 24 2022
Claims department was great. Thank you
Feb 24 2022
Hello, All in all the process went fairly smoothly. I did find the email process to be somewhat confusing at times but was able to navigate through it. Thank you for your fair and timely settlement. Terry
Feb 24 2022
Not used to this process however the outcome was prompt and satisfactory.
Feb 23 2022
It was a surprisingly painless process definitely would recommend.
Feb 23 2022
I was skeptical at first when the ARC agent (no name given) asked me for further documentation and videos to identify the driver who caused the damage, even after I supplied the TBA number. But after I sent a photo of the actual delivery label, the claim was approved and I received the payment. Much relieved and thank you.
Feb 23 2022
The hardest part was to have Amazon pass the case to ARC for resolvement.
Feb 23 2022
The entire process of submitting my claim, receiving a response and proposed compensation was superb! From the moment I spoke with an Amazon representative to explain the process, I felt the concern and understanding of my situation. The follow-up from the ARC team continued the excellent customer service. My sincere thank you for making this such a pleasant experience!
Feb 22 2022
Nikki was great, very helpful.