Everything was easy. We are just waiting for our check.
Jan 27 2022
Never once spoke to a human being. That would have been nice
Jan 27 2022
Was glad to get this resolved.
Jan 27 2022
To be honest - I felt before I called that I would get the typical big-corporation runaround. I was pleasantly surprised, and it sincerely restored by faith and confidence in Amazon. Thank you for your prompt attention and quick resolution. I will continue to be loyal to Amazon as a customer.
Jan 26 2022
The initial claim was denied for reasons that were not valid. Emails over a month's time did not solve anything. I t was cumbersome to followup with Amazon and demand to speak with a supervisor. The supervisor, however, was very efficient and contacted the insurance company used. Within a couple of days a $500 check appeared in my email. All in all, I am satisfied. it was a fair settlement t for the property damage I incurred.
Jan 26 2022
All good. Very efficient process.
Jan 26 2022
I was pretty happy with having a claim paid out for my incident regarding an Amazon driver. The reviews I read online pertaining to the service of ARC didn't give me the most confidence in having a payout or even being contacted at all after filling my claim. However, I was willing to find out for myself and was glad to see things worked out. I also called their customer service line and the person who took my call was very helpful and gave me a completely different impression than what I saw on the reviews within Google. Thank you ARC for your help!
Jan 26 2022
My handler, Nikki, was very helpful and kept me updated from start to finish.
Jan 26 2022
There was damage to my front yard. I have gotten one estimate so far that is $550 to repair what was damaged. I was offered 150 dollars for the repair the most I was told Amazon was gonna pay was $300 so I guess is going to cost me $250 to repair the damage that Amazon‘s driver caused to my front yard. I feel that this is totally ridiculous and poor business practice from Amazon when you mess up someone else’s property you pay to fix it not what you deem is fair to fix it. I have called several companies and no one except for one or even respond to my call to come out and repair what needs to be done in my front yard. I am told that side is extremely hard to come by and to pick up eight pieces of sod is almost impossible and everyone has a minimum to come out to your home and do any work. I am very disappointed in the way I’ve been treated from Amazon but I guess when you’re a big business you can treat people however you want and we have no repercussions because it is not enough money to try to sue someone. Way to go Amazon great company .
Jan 26 2022
Kudos to Alina Becheanu for an excellent job interacting to help/ resolve this claim for mailboxes property damages in a very timely manner. She was knowledgeable and provided excellent guidance .