I wish that you had a local person that could have repaired the mailbox. Thank you, though, for the check.
Jan 20 2022
The adjuster assigned to my claim was unwilling or unable to communicate clearly. I attempted corresponding by e-mail with questions, but the responses from ARC seemed electronically generated. I also called ARC to resolve the questions but was directed to voicemail. I never received a call back or an updated email after calling twice and leaving my information.
Jan 20 2022
Was pleasantly surprised that my claim was re-reviewed for a successful resolution. My initial conversation with “Ruthie” was great. She apologized for the situation at hand and was reassuring that I would be treated courteously and with efficiently. Kudos to a valued employee of Amazon.
Jan 20 2022
Don't know what happened w the erratic driver. Sincerely hope there were serious reprecissions and there wb no repeats or retaliation, etc. Glad the situation wasn't as severe as it c h been, too.
Jan 20 2022
I still have not received the check and a follow up as stated.
Jan 20 2022
Good response to a driver's error.
Jan 20 2022
After the initial contact, which was not helpful, the rest of the experience was great…
Jan 19 2022
Still waiting for the ECheck for over a week it was said to be sent shortly Not a week+ later
Jan 19 2022
It took a while to get resolved but in all it worked out. Thank you.
Jan 18 2022
It's frustrating dealing with conflicting claim requirement instructions between Amazon Customer Service & ARC. Since Amazon can track delivery to it's customers, there shouldn't be a requirement for the customer, who witnessed the event, to prove that the delivery truck & driver who caused the damage, was in fact, from Amazon. The driver reported the damage to his supervisor, so I feel that should have been enough evidence to prove that Amazon caused the damage.