The amount of the pay out will not replace the type of mailbox that we have now. We will have to get a smaller mailbox in order to not be out of pocket. We Feel that the payout should replace the mailbox with one of similar value.
Dec 10 2021
I came home to find three delivery trucks on my street. The first had taken out my mailbox; the other two were taking that truck's packages to deliver. The man in charge agreed that the first truck was responsible. I had to call him several times---and take calls from his boss---to get this process started. The boss at one point came to my house when only my wife was home and got a photo of the receipt for the new mailbox. (It's been almost a month. The Postal Service needed a new mailbox to deliver mail to.) Still, I had to provide all this documentation---photos and the receipt---to you. I realize there are folks who try to scam Amazon and its delivery service. But I also think that once the driver in the street told me his team was responsible, the whole process should have been transparent to me. I should have gotten up one morning and there was a new mailbox.
Dec 10 2021
No problem- accidents happen
Dec 10 2021
I will have to hire someone to come and fix damage but everyone was very pleasant to interact with. Thank you for your promptness I appreciate it. I love shopping with Amazon.
Dec 10 2021
Thank you for your prompt response.
Dec 08 2021
Thank you
Dec 08 2021
I submitted my claim and was then re-asked the same questions again. I was then told my claim had been approved and I would be contacted with an Amazon Gift Card which I have not received. I then messaged my adjustor about this and have received no response.
Dec 08 2021
After I began communicating with Alexis Posinski the process moved quickly. Alexis was very professional, very pleasant and very helpful, and is the reason for my #4 response.
Dec 07 2021
Nide company to deal with
Dec 05 2021
We are happy with the outcome of our claim . When we figured using google how to proceed to get to the pertinent people and procedures everything went fine. Thanks to Monica and persons related to our claim in helping with an amicable resolution. Happy Holidays! Brian .