The funds for a Canadian claim were submitted in USD on a cheque from an American bank. This was a bit of a problem which resulted in my having to go to two different banks before I could get the cheque accepted and deposited. In addition, I lost on the exchange rate resulting in a lower payout than the actual claim amount. The other payment options that were offered as alternatives to an e-cheque were unacceptable due to the high fees that would be charged for those respective services (Visa, PayPal etc). In retrospect, I would have been much happier to have been offered a credit on my Amazon account as I am a regular Prime shopper, as it would have been much less trouble for me. Perhaps ARC should consider this as another claim payment option. Thank you. Pat
Dec 15 2021
Thank you for your assistance in this matter And your prompt assistance in ending the claim
Dec 15 2021
Excellent customer service!
Dec 15 2021
A paper cheque takes too long. It should be etransfer, or put onto your account as credit for an option.
Dec 15 2021
Monika has been great to work with. Very professional and guided me through the process at resolving my issue. Thank you for taking care of us.
Dec 13 2021
My issue was resolved quickly and professional
Dec 13 2021
The process was very quick, which was surprising. The people were helpful and pleasant.
Dec 13 2021
Overall, a very fine experience. Was difficult getting started. Could not find proper guidance on my account website to make a claim.. Found a 1-800 number on "Google" and followed up. It was a claims number for USA and not Canada. Happily they forwarded me through to the correct Canadian contact. FYI - The driver that got stuck in our driveway and did the damage is still delivering in the area. He subsequently got stuck in a neighbours driveway. I'm not sure if they've made a claim, but I am hoping that Amazon will touch base with the driver, in hopes of modifying his behavior. (Seems to be in too much of a hurry!) Cheers
Dec 11 2021
I was surprised at the quick resolution of my claim, but I was extremely uneasy with printing a check. I was unable to use my banks mobile app but was able to use the drive-up ATM. I was relieved when I saw the bank accepted the deposit.
Dec 11 2021
Thank you for such a speedy resolution.