We appreciated how quickly and professionally this was handled from our first call to customer service through the emails from ARC. Thankful for their commitment to fairness and customer satisfaction.
Oct 24 2021
Very responsible on taking action as for my claim . Very much appreciated!
Oct 24 2021
I was a little miffed to be told in an email that I needed to provide video of my driveway showing the Amazon employee driving over my newly planted yard. I've not had a need to video my driveway but I guess I need to consider that if I continue to order from Amazon given they don't train their drivers on how to drive the big delivery vans. Luckily the ARC agent called me to discuss and the matter was resolved within a few days.
Oct 24 2021
I appreciate the promptness & professionalism shown by everyone I dealt with on the ARC team & Amazon. Thank you for awesome customer service!
Oct 23 2021
I was surprised at how efficient and fast the team was in resolving my issue and the overall ability to take a form of accountability for the incident. The communication was consistently kept up with!
Oct 23 2021
Overall, I am strongly appreciative of how mostly easy this was. The initial conversations were professional other than difficult to understand the extreme verbal accents. The wait for adjuster Nicky Goss to send me information was excessive (10/13/21 to 10/22/21) I felt but once I was called by Nicole it was handled easily and professionally with clear understanding, appropriate empathy while she still protected the company. She made the experience end very well. Thank you!
Oct 23 2021
My only disappointment was that either the driver that was involved with the damage, or his supervisor failed to report the issue. We were told by the driver that someone would be in touch with us, but no contact was made until we reached out to Amazon ourselves. Otherwise, action was prompt and the person I spoke with was very polite and helpful.
Oct 22 2021
Thank you for taking the time to process my claim quickly and easily
Oct 22 2021
The $4.95 service charge to process a check is crazy high. The cost there to you is almost nothing. If you are going to charge service fees put this in the payment options before you pick one to start the process. Other than that the process was very quick and easy.
Oct 22 2021
I really appreciate the way my claim was handled so fairly and promptly. Thank you very much.