I had a very good experience. I initially did not have an estimate to attach to the claim form so the original payment was a bit less than what it was going to cost. Once I emailed with the estimate, the payment was promptly updated. I received the e-check today. I hope I never have to make another claim, but it was a simple and painless process.
Nov 05 2021
Very responsive but could have ben handled quicker. I appreciate you resolving this for me.
Nov 04 2021
The claim was settled for $200, but no one ever came out to look at the damage done to our yard. Our landscaper said it would cost at least $1800 to get dirt, seed, straw, and labor, to repair the damage done to the yard and to match the Bermuda grass that we have. The most the claim would pay was $200. So, this ended up costing me way more than it did anyone.
Nov 04 2021
Very responsive initially and then hadn’t heard for two weeks but then promptly resolved. Thanks.
Nov 03 2021
The claim form was very difficult to load. Spoke to the Tech Representative; he advised that it would work best on a desktop or laptop computer, and to NOT use a phone or tablet. Used both and the form would not load. Tried numerous internet platforms (Safari, Chrome, etc.) to no avail. Finally used my phone on the off chance it worked. Phone pulled up the form in no time and worked perfectly.
Nov 03 2021
the claim site failed to properly upload photos causing confusion and a delay. Once this was resolved, things moved quickly.
Nov 03 2021
Not easy to tell if photos actually uploaded. They had to be sent as an attachment to an email request.
Nov 02 2021
It was quite time consuming uploading pictures. And even though the TBA number was provided which should have identified the driver and truck, ARC still wanted more. The first response from ARC made me feel like I was the perpetrator rather than a victim.
Nov 02 2021
This was such a smooth claims process, I really appreciate it.
Nov 02 2021
Excellent customer support - the response was fast and my claim was resolved to my satisfaction. I so appreciate how this was handled.