Amazon dropped the ball initially when the driver notified his supervisor that the accident had occurred and that I would be contacted by Amazon about a claim. No one called or emailed me after 10 days, so I called Amazon. No record seemed to exist. So an Amazon employee took all the info and promised that an insurance adjuster would contact me. I received an email the next day from Claims. The process worked smoothly after that. The most important part was that the Amazon driver rang our doorbell to tell us that he had run over our landscape light. He called his supervisor in our presence and reported the accident, but the system would have failed w/o our persistence when no one contacted us initially. Experience should have been more seamless.
Oct 01 2021
Very good experience. TY
Oct 01 2021
Professionally and promply resolved. Thank you so much.
Oct 01 2021
I uploaded/forwarded my videos but my claim representative was not receiving them finally was able to text them to her
Sep 30 2021
These folks are as professional as they come! I wish all companies were as easy to work with as they are. They are GREAT!
Sep 30 2021
Your team done a outstanding job to help me resolve the claim. Thank you
Sep 30 2021
The customer service in handling my dispute was absolutely amazing! I spoke with 3 different people who helped me and made me feel that my complaint was important and wanted it to be rectified. The process of submitting a claim was very easy and I was contacted once my complaint was sent. Quick response and exceeded my expectations! Thank you very much!
Sep 30 2021
We were attended with our claim right away. All the people I have talk to via email and over the phone were all professionals. More power to Amazon.
Sep 24 2021
While perhaps not entirely related to ARC, the process was slow to start and it was unclear if anything was going to be done without repeated follow up by me. However, once I submitted the claim the process was very quick and went smoothly. One thing I was not pleased with, however, was the initial text, instructing me to log onto the portal. The text had no introduction and it was not 100% clear who it was coming from and if it was legitimate or a phish. I sent a reply text asking for more information but no one responded. Based on the timing of the text and the claim number, which began with AMZ, I decided it was probably legitimate and went to the portal, but a little more information would have been appreciated. In any event, overall the claim process was a positive experience.
Sep 24 2021
Originally was told there was nothing to do, despite having video proof of the driver messing up my yard, but after responding again was given a different and appreciative outcome to resolve the issue. Very pleased.