Hello. I appreciate the end result, However, The process was cumbersome. Thanks to all for their efforts for these loyal Amazon fans. Sincerely, Brad & April Dillon
Sep 21 2021
The initial contact by phone was difficult due to not understanding the persons heavy accent. I finally got someone who who spoke clear English and directed me one what to do. I was very pleased with the quick response to my emails and text messages and my claim was processed in a shot time. Thank you.
Sep 21 2021
The initial reporting of the damage took a 25 minute phone call in which the rep documented my claim; then a text said an email had been sent from ARC, but it wasn't sent; then it took more of my time to complete the online claim form and upload pictures, all totaling at least an hour of my time. This doesn't count the time it will take me to get a plant from a nursery next spring when they can get one and then more time for me to plant it. I'd say Amazon got quite the bargain and I got the headache. I'm not at all happy with the Amazon driver.
Sep 21 2021
I spoke with Jenny from claims. She was very professional.
Sep 20 2021
Thank you! G.D
Sep 19 2021
Thank you
Sep 17 2021
Thank you very much!
Sep 17 2021
Thankyou. Super impressed with how quickly and efficiently this issue was resolved.
Sep 17 2021
ARC took my claim and handled it quickly and professionally. From the first phone call to the last email, everything was handled properly. I appreciated the seriousness and professionalism they had with this entire process. Thank you.
Sep 16 2021
Thank you for your help.