The only thumbs down is that I was not able to speak to the adjuster we kept missing each other and the various times I called it went right to voicemail and it was like that every day.
Sep 11 2021
In the end I think ARC/Amazon did the right thing. I think we could have resolved quicker if the ARC rep had called me to discuss as I had requested. I had to call Amazon Customer Service, then be transferred to Logistics, then to Leadership who finally listened to me. I just wanted replaced what was damaged. Also, a good refresher with the drivers for Amazon would be to be more careful and do a walk around vehicle inspection to be sure what is around. It could have been my child instead of a basketball net. Thanks again for the time.
Sep 09 2021
Thank you guys for all your help. I can get the contractor scheduled today ???? Hopefully the driver didn't lose his or her job as accidents happen.
Sep 07 2021
my claim was quickly taken care of with no hassle. thankyou ARC
Sep 06 2021
I have not received payment yet but was told it was approved. Do you mail it? Do you credit my account? I wasn’t clear on this. Also, I have no issue with accidents (the driver ran over my mailbox). I AM NOT OKAY with an employee who thinks it’s okay to destroy my property and drive away. Had the person told me what happened I would have had a lot more respect for him and may not have filed a claim. I hope that Amazon does not give their drivers the message that this behavior is okay in the interest of time?
Sep 06 2021
I was very upset with the damage the Amazon driver made with the large delivery truck. I contacted Amazon and my report was taken, I was given a claim number, and the claim department contacted me. I filled out the form, sent pics and explained what happened. I was given a settlement amount, I accepted and was emailed that the claim has been processed. Just waiting for the check. Very efficient handling of my matter.
Sep 04 2021
The claims process was easy and understandable.
Sep 03 2021
I would like to thank all of the Amazon service reps that helped me. Everyone was very pleasant, concerned, knowledgeable, and helpful! Thank you for the extra money in the credit issued! It is appreciated! Have a blessed, safe rest of the week and a Happy Labor Day weekend! Adonna
Sep 02 2021
The person handling my case was very professional and helpful. Usually companies try their best not to pay up when they damage property but not in this case. I felt like they wanted to help me and get my issue resolved.
Sep 02 2021
Very straightforward. I estimated my damages, ARC made a reasonable offer and I accepted. Pretty simple. This is not on Arc, and the Amazon folks were all very apologetic, but an admission of stupidity or an apology from the driver would have been nice.