Please try to ask the prospective claimant to provide their Prime Membership number or phone number to quickly establish residency information. Then just confirm those details. During the initial claim interview. Other wise , great job.!
Jun 17 2021
Have not yet gotten the check. I was glad that The driver that caused the accident reported it to us immediately,
Jun 17 2021
I called and tried to leave a voicemail to call me back 3 times. I may have not gone through all the steps required to leave the message properly.. I did finally get a return email regarding the third voicemail I left. Not sure if it was my error in leaving the message ( the complete steps involved), or if it was not returned promptly. If it was my error on the first to requests for a callback, I apologize. But perhaps the steps to leave a voicemail are not really clear. I was concerned about the delay in getting the finalized check out to me. I do understand the d..n virus slowing things. Thank you. ( By the way. I am a retired Allstate insurance agent of 21 years - just sales and service.)
Jun 16 2021
They were very polite and helpful with my issues and resolved it. I am very happy with the service that I received.
Jun 15 2021
The initial interaction was confusing, but after that is was an easy process to navigate and was quick as well.
Jun 15 2021
It took exactly a week to resolve my claim, assuming the check arrives today.
Jun 15 2021
Thank you for approving my claim in a timely matter
Jun 15 2021
I was very satisfied with how quickly my claim was resolved. I did ask if anyone contacted the driver of the delivery truck to ask him/her how the truck ended up off our driveway and into our yard. I have not had a reply to that question.
Jun 13 2021
My interaction with Amazon was online initially and then by phone. The claims person was very professional and handled my claim quickly and efficiently. I am very satisfied.
Jun 12 2021
Just 2 things - The claim form did not REQUIRE photos, but it turns out they ARE required. Also, the initial reply was denied due to "no proof" and "no witnesses". But after I explained AGAIN that it was the Amazon driver that reported the damage, it was approved. That process was quick but aggravating.