My claim was handled well once I was directed to claims. When I first called customer service about my issue though was a real struggle and was not helpful. They insisted that nothing could be done other than a refund. Then an offer of $5 rewards turned into $20 then $40 to a final offer of $50. By a customer service manager Edwin insisted he was the highest authority i could go and I wouldn't get anything else so I either take his offer or leave it. This all reminded me of the great movie "rain maker". Please don't be like "great benefit" to your customers.
Sep 03 2020
Didn't receive the full price for damage but was happy got some thing.
Sep 03 2020
Thank you it was a pleasure
Sep 03 2020
All the above ratings are predicated on receiving the claim payment. So far, there is no reason to believe it will not happen as promised.
Sep 03 2020
If only the Amazon drivers were trained to not drive on lawns. I have now had a second incident. I have submitted pictures and a video with the second claim.
Sep 03 2020
The Amazon rep that took my complaint & sent me the claim link was terrific. Pleasant & efficient. I submitted my claim with photos & quote on July 10. After the initial auto-reply, nothing. I emailed my adjuster but no response. I tried emailing Customer Service but the reps kept asking for an Order # (even when I told them my inquiry was in regards to a claim & I gave them the claim#!). I finally called ARC on July 30. The rep was very nice & apologized for the delay. I did hear from my adjuster shortly after. She also nicely apologized for the delay (which I appreciated) & things moved very quickly from then on. So with the exception of the 20 day time delay, I was very satisfied with the process & outcome. Thanks.
Sep 02 2020
received the check promptly
Sep 02 2020
Ms. Lauren Birsner was very helpful and understanding with the claim that was filed. Thank you for making the process smooth.
Sep 01 2020
Had no issues dealing with the claims process.
Sep 01 2020
staff involved in my claim were courteous and professional