There was some duplication of documents between Amazon and ARC; probably not the fault of ARC
Aug 19 2020
Everyone in the claim department did a great job handling my problem!
Aug 19 2020
Once I was able to get in touch with my claim rep she was very knowledgeable and took fantastic care of my issues in a speedy manor
Aug 18 2020
SO FAST and EASY !!! BEST EXPERIENCE
Aug 18 2020
Very pleased with the process
Aug 18 2020
My low rating to question #1 is due to the fact that when I initially contact Amazon to let them know that their courier ran over a retaining wall and drove into my lawn, I had never heard back from the courier investigative team for 4 days. I then had to call Amazon back and apparently they didn't file the claim properly the first time. Even when I did call back, the supervisor level group representative, Keena, was insolent and did not help me. Eventually, I was able to connect with another supervisor level group representative, Lisa, in logistics who was able to help me. I did send Jeff Bezos an email indicating my complaint against Keena.
Aug 18 2020
All good!
Aug 17 2020
Ms. Mariella Montano oversaw the processing of my claim. She was efficient and very helpful in helping me understand the process and how to provide the necessary documents.
Aug 17 2020
Very Happy with the process
Aug 17 2020
I appreciate your courteous and prompt resolution of my issue.