The claim process was OK and I have no issues with ARC. However this was a very unpleasant experience with Amazon Prime. I am disappointed in the driver who jumped out of his vehicle to inspect the damage he did and then took off as I was coming out to speak with him. I also have yet to received an adequate apology from Amazon other then the few mumbled words from customer service.
Aug 03 2020
While the payment for the claim was handled without any issues, I never received any confirmation that the driver who damaged the truck was addressed. The driver needs to receives more training. You don't knowingly damage others property without at least leaving a note to contact the owner of the damaged property. An apology from the driver would have been nice and to me was more important than the payment for the damage.
Aug 02 2020
Appreciate that this was handled using the original documentation that I submitted and was not required go thorough additional up-dates, requests, etc. Very efficient.
Aug 02 2020
I am so impressed by Amazon handling and speed. I had small damage and did not want to gouge a big company and your fast settlement was very appreciated.
Aug 01 2020
Frank Evans was more than helpful. He called me and walked me through filling out the claim when I was having trouble submitting it. He was very helpful.
Aug 01 2020
I truly hope I will not need to make future claims.
Aug 01 2020
Well I can not believe the speed and efficiency in the way this entire claim was processed. Quite a great experience in the way this was handled. You are very good and thanks. A pleasure to deal with on every level.
Aug 01 2020
Thanks for the prompt resolution of our claim.
Aug 01 2020
The way the claim was handled was quite good. I appreciate everybody being so polite. I did have to call, well, live chat, with about four people before I got the person I need it
Aug 01 2020
Frank Evans of ARC was an awesome representative and took care of my case very efficiently and quickly. Thanks