Good people in customer service is so important and the people that helped me were very good. They were pleasant and knew exactly what to do. Thanks
Apr 15 2020
I was calling around everywhere to get a solution to my problem, not knowing all I had to do was call Amazon. The safety director of the truck company (Lisa) was so rude to me, then I called amazon and they were so quick and efficient in resolving my problem. I am really satisfied with everyone I spoke too and there concern for my problem . Great!
Apr 15 2020
The claim was processed without my repair person having finished the job or sending me a bill- just hoping it covers the job, not to mention the headache of dealing with this during the pandemic
Apr 15 2020
I appreciate their efforts. I was at first taken aback in that i had to provide the estimate. Iassumed ARC would send an adjuster. once I understood and got our local handyman to provide the repair estimate the process was fast and easy.
Apr 15 2020
Excellent customer service. Painless and efficient. Thank you!
Apr 15 2020
Everyone that I worked with was awesome. Thank you Amazon!!!!
Apr 15 2020
Excellent customer service
Apr 15 2020
It seems the only delay after the claim was filed was in my end. Pending receipt of payment, the process was smoother than expected.
Apr 15 2020
Although Christina was a little confused when she first called me about my claim because she didn't have all the details, we quickly got it all sorted out and Christina Steele was amazing from start to finish. With the confusing beginning she could have gotten upset and/or had an attitude but she was very professional and handled everything quickly and gracefully. Thank you Christina Steele! More companies should use ARC for fast and fair claim resolutions.
Apr 15 2020
Thank you