Before my claim got to ARC, I received several redundant requests from Amazon reps, asking for information I had already provided. This was annoying (and a waste of Amazon's employee's time). Also, the information I sent to Amazon reps seems not to have been shared with ARC, since I was required to resubmit much of the same info after I was connected to ARC. Fortunately they handled everything quickly once they got it.
Dec 01 2023
Had a few little issues with filling out the claim form, but other than that my experience with ARC was more than satisfactory.
Dec 01 2023
Really appreciate the speedy responses I received to my complaint. It was totally resolved to my satisfaction.
Nov 30 2023
The claim was issued in USD however my settlement was confirmed in CAD, due to changing currency rates, by the time I received my cheque I lost $20.
Nov 30 2023
Thanks for be responsible. Really appreciated ????.
Nov 30 2023
My claim was handled very quickly and for that I am grateful, however, the start of the claim was a little haphazard. In particular, although given a link to create an account I was unable to do so as no code was issued to access the ARC website. This wasn't a great problem as the assigned agent simply informed me to email her directly which worked very well. I had no issues with the agent who was very proactive and customer aware. My only issue was having to input the same information several times. Overall, the claim was settled much quicker than I was anticipating. Thank you
Nov 29 2023
I thought it was a little odd that Amazon sent me an email after 3-4 days of filing the claim. I wanted to have someone (masonry expert) come to our home to inspect the stone wall that the Amazon driver ran into. I had not yet completed this when I rec'd an email from you saying that they determined that $300 would cover the damage. How would you possibly know this? It turns out that there was minimal damage to the wall and some damage to the landscape (plants) which would be covered by the $300 so in the end, the amount was fine. I just wish they would have not "jumped the gun".
Nov 29 2023
Thank you for such an easy claim.
Nov 29 2023
Very satisfied all around
Nov 29 2023
Everyone was very nice and helpful… the process was smooth with no issues