Monetarily, I am satisfied with the claim, and the process was smooth. I would only say that it might go a little farther in a customers mind if , at some point during the process, it is communicated to the customer that Amazon will be informed of the need to train drivers to the need to be more mindful to in regards to the issue(s) that are reported. Whether it happens or not, just simply informing the customer that it is being passed down the chain for training, that might make each reporting customer just a little bit more satisfied. Sometimes it’s not all about the money, it’s knowing that you don’t have to worry about things when folks are coming on your property, because they’ve been trying to be mindful. Thanks to you all for the great experience. I wish it didn’t have to happen, but it did, and you guys made the experience somewhat pleasant.
Jul 08 2023
Disappointed in settlement coving actual true cost of labor and materials but not one to bicker
Jul 08 2023
I am very pleased with the compassion & timeliness of working with Claims! Also the excellent customer service from the very first phone call I made! Thank you for your quick & courteous responses!
Jul 08 2023
Quick and responsive
Jul 08 2023
Like I explained before, you can’t just buy one light. You have to buy a six pack. But Yes I guess the one light was reimbursed.
Jul 07 2023
I appreciate you attention and prompt resolution of this issue
Jul 07 2023
It was quick they were courteous and a good job communicating
Jul 07 2023
Handled in timely fashion, thank you for your cooperation and understanding.
Jul 07 2023
I was happy with this process & the claims representative. My initial contact with Amazon was unpleasant but once I was able to contact ARC the process went well
Jul 07 2023
After sending the estimate, I did have to follow up, until that step replies/correspondence was sent immediately.