I found it a difficult to get to ARC. Amazon was tough to figure out my way to get to ARC, so totally not on y'all. When I did get the claim submitted, I was hopeful for a quicker response from the adjuster. I actually never spoke with our assigned adjuster - I went on the chat to get a phone number to call. Once I was able to get in touch, I spoke with Nikki and she watched the video of the driver and promptly submitted the claim for payment. I elected for the e-check, but my mobile app wouldn't recognize that check so I had to drop it at the bank. Again, not your fault, but perhaps look at alternative payment methods?
Jun 29 2023
Not sure that the settled amount will restore my floor when I get estimates and the work is completed.
Jun 29 2023
I have zero complaints about this process.
Jun 29 2023
Easy and fast
Jun 28 2023
Claim was issued quickly and efficiently. Hope it doesn’t take very long to receive the check.
Jun 28 2023
They were quick to respond!!
Jun 28 2023
Someone should have came out to look at damage . Compensation should have considered the labor cost and 2 evergreens. The $100 just covered cost of trees. If I was not fortunate to have video of Amazon truck you would not have believed me. Disappointed in Amazon.
Jun 28 2023
If all claims were this easy!!!!! Great experience.
Jun 28 2023
Thank you
Jun 28 2023
Very efficient and professional Claims Department. Thank you Amazon!