Arc was easy to speak with as well as prompt on returning my answers. They resolved my issue in a short time frame.
Dec 23 2022
This was done very quickly. I appreciate it!
Dec 23 2022
Great service from beginning to the end.
Dec 23 2022
I believe the amount given was unfair as I will still have to come up with extra money aside from the Staggering $200 check I will receive. Overall I am not happy at all with the outcome of this situation.
Dec 23 2022
This was a quick and easy process I really appreciate the issue being take care without any run around.
Dec 22 2022
Overall the claim process was easy. What I found hard was even finding the contact information to report an issue I am just glad my issue was minor in the scope of things I also hope the drive was spoken to and told not to drive on peoples lawns
Dec 22 2022
I didn't get a response for a couple weeks and had to call to follow up. The follow up resulted in a quick resolution though. Overall good experience, but not having to reinitiate things from my end would have been nice.
Dec 22 2022
unfortunately, I had to send the same pics & details several times & even push hard to get this approved-it seemed like I was getting push back to validate this. I know that the Amazon driver did this as they have done 2 other times in the last 2 years.(hit my well casing ) I don't like to go thru this either - I recently put up a sign halfway down my driveway telling all Amazon drivers to not go down to the bottom of my driveway & leave the packages in a bin I have by the sign. Hopefully this will be the last time I have this problem with their deliveries. Thanks, Phil
Dec 22 2022
Communication is HORRIBLE! I was given a number to call that is not answered. It goes straight to voicemail. I left multiple voicemails that were not returned. I sent multiple emails that were not returned. I only received service when I called for close to the 75th time and someone actually picked up the phone. I lost one month due to non-communication.
Dec 22 2022
To be honest I was expecting a long, painful process with a lot of follow up phone calls and constant run around from the Amazon claims department. This couldn’t have been further from the truth. From the beginning when I called Amazon claims, to the time my claim was settled I received prompt responses, was given the opportunity to provide my documentation of the damage and what happened, and received a settlement that I believe was fair within a week. Thank you for supporting your customers