I would have rather had this not happen, even though the claim was handled efficiently once I reached a real person. I do not know what transpired between Amazon and the driver, whether the driver understands what distress he has caused. We very much regret the loss of a special plant, although we appreciate the actions of Amazon. Eva Pratt
Nov 20 2022
Very professional
Nov 19 2022
At first, I was very disheartened to see the damage to my yard, and even more so to see on my ring video that it was caused by Amazon. From the first customer service call with Arman (?), the customer service and claims teams took over and did a wonderful job. You all have been extremely helpful in resolving this matter and have instilled new confidence in me as an Amazon customer. I will be happy to tell my peers of this positive Amazon claims/ customer service experience. Have a great day. Thank you.
Nov 19 2022
None
Nov 19 2022
Thank you, phone contact was also very prompt.
Nov 19 2022
Efficient and simple claims process. Settlement received very quickly and to my satisfaction. Excellent experience!
Nov 18 2022
Once I finally got to Claim Service -most pleasant and cooperative. The convoluted rat race to get to claims; distressing and circular. CS phone to someone in the Philippines - then email chain to delivery services transferred to some other sub categories. One call to someone in this country would seem better.
Nov 18 2022
Still pissed about the dent but the insurance company was easy to talked to.
Nov 18 2022
This experience was the best I have every had with an insurance company. Very pleasant man that I spoke with initially, and very, very prompt resolution. We received our check and we want to thank you for being so professional, yet kind.
Nov 18 2022
Our initial contact was with Amazon and that was not pleasant. However, once ARC contacted me, the customer service was great!