Your customer service was excellent and everyone I dealt with was pleasant and professional. As it moved through your system I had to repeat some of the information but this was not a huge problem as I understand this must be a complicated process and you must all have a very heavy work load. My biggest concern was that the driver not be reprimanded for the damage. I live in a rural area that is very dark at night. I also worry about the safety of the drivers who have to make deliveries in the dark with a heavy workload and tight schedule. When I made my initial report I chatted on line with a representative that assured me the driver would not receive any repercussions under the circumstances. I would like to thank all of your team for doing a great job. Thank you.
Nov 11 2022
The incident was reported and acknowledged immediately, needed evidence- photos sent - once received this was quickly resolved. Very efficient process.
Nov 11 2022
I was very impressed with my experience with ARC. They responded to me very quickly after the incident (literally, a day later), they were diligent in their emails, direction, and responses. Information was clearly presented. And the settlement was very fair. Amazon has an excellent partner in ARC.
Nov 11 2022
Well oiled machine with no issues and very competent workers.
Nov 11 2022
Thank you
Nov 11 2022
Thank you very much for listening and resolving the situation!
Nov 11 2022
ARC has been very easy to work with. They answered all of my questions and quickly processed my claim. Thank you! Vicki B
Nov 11 2022
There was one rep saying one thing and other one something else. But overall the lady helped me fix this.
Nov 10 2022
Thank u. Hope this will be a lesson learn to Amazon driver not to ignore what they did. It is not really acceptable to hit and run any properties. Thank u for u guys to resolve this incident.
Nov 10 2022
QUICK AND EASY