I was disappointed when ARC Team first stated they could not move forward with the claim, but a couple of weeks later I received an email from ARC letting me know that my claim was approved and that damaged caused by a Prime driver would be reimbursed. So happy ARC followed up on my claim.
Mar 18 2022
Great service. Easy communication.
Mar 18 2022
I was extremely surprised as how easy this was . The whole process was easy and did take a lot of my time. Everyone I spoke to was very nice and took thier time to listen to me as well get my issue resolved . Great job and thank you
Mar 18 2022
Was surprised with how well the claim expierence went. Unhappy I had to file a claim, but it was handled quickly and easily, happy with the whole claim expierence..
Mar 17 2022
Although it took some time to handle my claim the overall satisfaction was pleasant. Thanks to everyone involved in settling everything!
Mar 17 2022
Extremely helpful and patient great person
Mar 17 2022
This was my first time with something like this. I was saddend by the Damage the Amazon Driver did to my Property and his complete disregard. But I called right into Amazon and explained it all and they processed my claim quickly. Then I got the form from ARC and it was simple and easy to fill out and process and I sent it in and received an email confirmation. I did hit one Obstacle but after explaining what happen in better detail ARC Processed my Claim quickly and to my satisfaction and sent me the Check which I received around 2:30pm Eastern TIme and I Printed it without any issue and did a Mobile Deposit. I hope the Bank Process's it quickly without any concerns. Overall my Experience with ARC was very Pleasant and Efficient with an excellent outcome. Sincerely, Jeff Clark
Mar 17 2022
I found it difficult initially to file a claim because we were filing as a property group - not a customer with an account. Once I made it through several levels of supervisors I was directed to someone who was able to direct me to the right place. I think that having a claims phone number, or training employees to understand that sometimes the property damage ensued by an amazon driver is not on the customer's property.
Mar 17 2022
Eye witness are sometimes difficult to find . Only time I've seen courier in any drivewaY?? T/Y
Mar 17 2022
Claims wants to send me an eCheck. I asked for a paper check. I do not have a computer or a printer , only this iPhone. So it looks like I won’t get the paper check and the eCheck won’t work. Therefore I will be paying for this repair out of my own pocket. I won’t enjoy that but I am not going to fiddle around with this business anymore. Ed Moore