It did take a bit but it was the holiday season and a pandemic. Although disappointed in repeated errors of delivery folks the claims department was on top of their game. We are incredibly appreciative!
Jan 07 2022
Very disappointed in how amazon handled it in the beginning, took me 3 different days to call and get it resolved, just glad it finally did.
Jan 07 2022
Getting the photos sent was a challenge but after I figured it out it went okay
Jan 06 2022
It took over two months to get ahold of someone who would actually help me file a claim. Every amazon representative told me there was nothing they could do. It took pleading with someone to finally be transferred to Stephanie Barth, who helped tremendously. It shouldn't have taken that long to be transferred to someone who could help.
Jan 06 2022
I have had two prior claims for the same issue (driving over new grass in our yard, not staying on the driveway) and the compensation was $100 and $125, respectively. The most recent incident was worse than the other two, with a delivery driver driving through the yard, creating ruts, spinning their tires on new grass, going through the snow, through the grass and down to the top soil, at which point there was a large damaged area in my yard. The initial offer was $50 and when I inquired why it was less when the damage was more, the person (Monika) was rude in her email back, saying the inhouse adjuster looked at the pictures and the damage was not more than $50 because of the snow cover the grass. This is not true in any sense of the word. That is one of the most ridiculous things I've ever been told. I included a picture of the area that was torn up and it was clearly ignored. The offer was upped to $70 and I was told that would be the final offer. I will be getting a quote from a landscaping service if this happens again. I'm certain their estimate will be more than $50 or even $70 to fix it. I was treated rudely in the email correspondence and didn't feel appreciated as an Amazon customer.
Jan 06 2022
Once I finally got transferred to claims people ( went through a horrible Amazon person) the claim went through very easily and quickly
Jan 06 2022
Thanks, that was such a crazy experience with the myq in garage delivery. Thanks for following through
Jan 06 2022
The respect and promptness I have received has been top notch. Thank you
Jan 05 2022
It took quite a few emails but overall the claim was handled well.
Jan 04 2022
I chose somewhat disagree on my overall satisfaction because when you sent me the e-check to my email, it didn't include my last name. Please re-submit check with my full name, because as-is it's not a check that can be deposited.