I am glad I had the proper documentation via images and videos to expedite the claim. And the adjuster handled it efficiently! I wish all interactions were this smooth. Cable companies could learn a thing or two about customer service from you:)
Jan 03 2022
Getting the claim form from ARC was delayed.It took several calls to Amazon Customer Service to get to ARC. Once I received the ARC phone number and provided claim number from Amazon, the process on ARC’s part was swift and efficient.
Jan 03 2022
Thank you for resolving this matter and respecting your customers.
Jan 03 2022
My adjuster was a bit slow to respond, perhaps because of the holidays, but as soon as I brought it to the team's attention, they stepped up and made sure my claim was processed promptly. I now have my reimbursement and I am grateful.
Jan 02 2022
Satisfied
Jan 02 2022
I received a delivery from your company yesterday. Your driver stopped where he was supposed to and walk the package to my house. I went outside and thank him personally for respecting my wishes and my property!
Jan 01 2022
Thank you and please encourage your drivers not to drive through the yards of customers and to slow down!
Jan 01 2022
Thanks for resolving this issue
Dec 31 2021
I am still waiting for e-check. Also, the amount covers replacement only, not instalation. When it happened, the supervisor said a new post would be delivered that day. Never heard back from her, so that is when I made the call. Disappointed that there was no follow through on the day it happened.
Dec 31 2021
Thank you for handling this promptly.