The claim took longer because the email sent to me on Feb 10th went into my junk mail. Though the department should have called me when they never received a response. However, I called today and claim was submitted and approved swiftly. Thank you!
Feb 25 2020
Just try to understand why when it’s in reference of me being on the receiving end. Why is it such a waiting process. Knowing that Amazon can deliver within two days of anything you order.
Feb 25 2020
I had to reach out 2 times to get a resolution. When I talked to the rep it was resolved immediately
Feb 25 2020
Thank you ARC Team
Feb 24 2020
although overall pleased, I didn't think that a bidding "auction" process was the most professional way of handling the resolution. I do not know how many agents or how many claims are being handled and this may be the most efficient way to handle it, so I believe the "settlement" was fair, but the process was a bit unpersonal.
Feb 24 2020
My initial phone call was beyond worked up but from the moment of getting in contact with the customer service they was there every step to ensure the problem was resolved.. A+ on how it was handled due to the circumstances
Feb 24 2020
Everyone was great to work with. Very helpful. The Check took a while to actually arrive but the people that assisted us through this process were absolutely wonderful!!
Feb 24 2020
Thank You for your prompt handling of this matter ????????????
Feb 22 2020
Such an easy process. Thank you
Feb 22 2020
Very efficient and professional people. Handled my claim in one day.