ARC reviews
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This entire processes was smooth, and even while dealing with technical difficulties and waiting for our estimate. Everything was explained and communicated every step of the way.
Oct 12 2023
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Great service!! I am very satisfied
Oct 12 2023
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I was please with the prompt service and resolving this issue! Thanks
Oct 12 2023
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Thanks for help. BUT bothered that the neighbor , where amazon delivery was delivered was not able to turn around on delivery property, there is enough space, to head out onto my driveway. I am bothered these amazon trucks back out on my driveway and not sure if amazon is being given accurate instructions for delivery location : n8595 lake shore drive, mike keck, something should done abt that.
Oct 12 2023
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Thank you for your speedy turnaround in resolving this claim.
Oct 12 2023
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The back and forth with ARC seemed a little strange but overall the communication was prompt and acceptable, and I am thoroughly satisfied with how the matter was resolved. I paid for the damage to be repaired and was reimbursed within the time frame discussed. Thank you!
Oct 12 2023
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I Hidden issue with an Amazon driver that walked on my newly sealed driveway and left foot prints on my deck. I did file a complaint. The wait time was very short. I've got several emails back-and-forth to upload documents and photos. I was much surprised how quick they resolved this issue I'm very pleased, they understood exactly what I was talking about and when they saw the pictures, they completely agreed with the damage of the foot prints on the driveway they were very quick on processing a payment how much surprised and very pleased
Oct 12 2023
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Thank you for being polite and professional.
Oct 12 2023
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Terry was outstanding on my issues And she got everything that I needed done very professionally No red tape!!!
Oct 12 2023
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Smooth resolution. Thank you.
Oct 12 2023
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The first two people I spoke to did not help me at all. Their English was poor and told me I would get a call from the claims department. This never happened, the third person was very helpful and connecting me with Nicole. She put the claim in and within a couple days it was resolved. I very much appreciate Nicole and that third customer service representative I spoke to. The second person I spoke to referred me back to the same number I was on with her and after hanging up, this was realized -quite frustrating.
Oct 12 2023
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Extremely fast and helpful
Oct 12 2023
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Appreciated
Oct 12 2023
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I turned in a claim for the damage post but not for cost of installation ,won't know til it's done how much guy charges
Oct 12 2023
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My claim seems to have been resolved quickly but I still haven’t received the check that was supposed to have been sent almost a week ago.
Oct 11 2023
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Immediate response, Claims adjuster was very nice - I heard from him immediately - issue was resolved very fast - I received the check and have scheduled the repair - a great ending to a not great situation ! Thank you !
Oct 11 2023
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It started out slow but finished strong. I am pleased with the payout so I can purchase a new bike rack (-: you REALLY need to train your drivers more thoroughly ! I am retired FEdEx and I any employee exited their seat with the engine on, in drive, no brake and went to the cargo area causing an accident, they would be fired that moment. The driver is VERY lucky this happened just an hour before school let out. He could have hit a child !
Oct 11 2023
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Efficient and easy resolution to the problem
Oct 11 2023
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Satisfied, but confused as I was told the settlement was $400 and then I get this email telling me that it's $367.11. I'm confused. How and why would the amount drop after I accepted it? Thanks
Oct 11 2023
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It was a pleasure working with you
Oct 11 2023
