Thank you.
Thank you!
It was pleasant to be able to resolve this without any other major issues. My only complaint would be Amazon using Independent "drivers" to deliver prime packages.
I would have simply let this issue go as a simple mistake had the delivery driver made any attempt to clean up the mess in any fashion. They used no respect considering THEY damaged my property not me.
The claim representative was very efficient and settled the claim in a timely manner.
Thank you thank you for making everything right and doing so so quickly!
ARC was fine. But please -- please -- do something about Amazon's drivers.
Frank Evans was very polite and efficient!
Quick and courteous response and resolution
Hoping that I don't have to file another claim. Because of inattentive drivers.
The initial woman I spoke with was very insensitive and made rude comments when I said my wife cried over the damage done to our property. This was uncalled for, unprofessional, and deeply inconsiderate. Claim #AMZ201938679
I have not yet received mailing, but I am thankful that everyone was very helpful to resolve the issue at hand .
Thanks Very helpful with my problem. Wish the drivers were anywhere close to being like the ones I talked to.
I was given an offer of settlement which I accepted via email but then never heard back from the agent despite follow up emails asking for a status. I finally called and spoke to a different agent who confirmed that I had accepted the settlement and sent it on to have payment processed. That call took place 12/11/2019. I didn't receive payment until a month later on 1/16/20 - not sure if the delay was caused by the Christmas holiday. Anyway, I was more frustrated with the fact that my initial agent just ghosted me completely! Her name was Ashlee Grayson.
An Amazon driver ran over a solar lawn light and turfed the lawn. This happened on 2 separate occasions. Once on 12/5 and once on 12/19. I sent 4 followup emails asking about if the claim was approved and received no response. I received both payments at the same time on 1/9/20. Maybe it was the holidays? Overall, mostly satisfied.
Very easy process
I received Slow response to questions that were emailed. The last questions is sent have still not been answered.
Very satisfied
My claim has not been compensated for yet, so therefore it is NOT resolved
Everyone I spoke with and delt with was very nice and respectful.