ARC reviews
-
The timing of the claim through covid made it difficult for the process to move quickly, but the claim was resolved well and everyone along the way was a pleasure to deal with.
Nov 21 2023
-
Very efficient
Nov 21 2023
-
Could not have been more helpful. I was very upset about the damage. They took care of the damage to my ysrd
Nov 21 2023
-
I am mostly satisfied with the result of my property damage claim. While Amazon only covered 50% percent of the total damages, I am thankful they helped.
Nov 21 2023
-
Initial contact with customer service was not satisfactory but once my claim was turned into ARC it was handled swiftly, thank you for your attention to my claim
Nov 20 2023
-
Initial call to Amazon was BRUTAL, and the claims process puts the bulk of the effort on the claimant. Once those steps were complete, the resolution was extremely quick!
Nov 20 2023
-
Very efficient
Nov 20 2023
-
The system is broken in some way because I was asked to submit supporting documents multiple times despite uploading them with the original claim. Additionally I was contacted by multiple agents on the same issue despite already having a check issued and in the mail.
Nov 20 2023
-
Amazon driver did $1500 worth of damage to my driveway, which I submitted an estimate for, but their great wisdom decided it was only worth $700. And that's after the initial settlement of barely over $500. So glad I get to go in the hole to fix what a careless delivery guy ef'd up. May stop using Amazon completely. This is the second time my property has been messed up by an Amazon driver.
Nov 20 2023
-
My claim was handled promptly and professionally. Thank you!
Nov 20 2023
-
Sorry this had to happen. The driver should have stopped. The Amazon representative first offered me a fifteen dollar credit. When I refused she said she had to speak to her supervisor, however when I asked to speak to her supervisor she put me on hold and after a few minutes she said there was not a supervisor on the floor forcing me to call again at a later date.
Nov 19 2023
-
There was a lot of duplication of information, but I think everything was handled fairly and promptly.
Nov 19 2023
-
The incident that happened was unfortunate,, but we were very satisfied with the outcome and were able to reconstruct our mailbox. We appreciate the speedy customer service. Thank you.
Nov 19 2023
-
your driver clearly damaged the wall, yet you didn't pay for 100% of the damage.
Nov 19 2023
-
Hard to find out how to make a claim on the Amazon site, but once I did all went well.
Nov 18 2023
-
I was quite impressed with how quickly the issue was reviewed and resolved.
Nov 18 2023
-
Took care of problem
Nov 18 2023
-
My only improvement comment was in regard to phone wait times at the beginning. I was on hold for about 25 minutes prior to speaking with an agent. Otherwise everything went smoothly. Thank you
Nov 17 2023
-
The claim process was fast, easy and efficient. My claim was resolved with ease.
Nov 17 2023
-
Easy to work with. My claim was processed immediately.
Nov 17 2023
