ARC reviews
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The initial person I spoke with was extremely helpful & kind. I use Amazon almost daily & am extremely grateful to have this situation rectified so quickly.
Sep 28 2023
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Handled promptly and efficiently, thank you
Sep 28 2023
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Staff were very courteous & helpful & communicated every step the claim. It made the process stress free & I was pleasantly surprised at how simple the process was. I would like to thank your team for their efforts & diligence in this matter.
Sep 28 2023
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Although the response time from the customer service department was quick, I am not confident that the issue of delivery drivers pulling into my driveway and causing more property damage to my retaining wall will stop, even though my account clearly states, DO NOT PULL INTO DRIVEWAY. Some of the drivers, both subcontracted, driving unmarked sedans and vans (as late as 9pm) as well as those in Amazon vehicles, demonstrate lack of respect, driving skills and regard for the customers property.
Sep 28 2023
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N/A
Sep 28 2023
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Working with ARC was a very smooth process. Customer Escalation Specialist, Christine Steele, handled herself in a very professional and courteous manner.
Sep 27 2023
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The intitial innteraction I had was positive then I was sent to a claim rep that was less than friendly, but who resolved the issue satisfactorily.
Sep 27 2023
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The claim process was very easy and resolved quickly. As soon as my reimbursement is received I will be very satisfied.
Sep 26 2023
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I was concerned when the damage occured and that ARC was handling. I had an incident with FedEx taking out my mailbox and my neighbors several years ago. It was witnessed and on video and I'm almost certain ARC handled the claims for them. It was an absolute nightmare even with witnessed and video taped footage. The claim adjuster was rude and demanding. This was effortless as it should be when someone has caused damage. Thank you
Sep 26 2023
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I wish all my insurance claims were as simple and easy to successfully submit and resolve as this one. Thank you for your efficiency
Sep 26 2023
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It was handled efficiently but, in my estimation, not completely fairly. The compensation amount was less than the estimate to fix the damage. That is unfortunate and, from my perspective, was unnecessary.
Sep 26 2023
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Thank you for the prompt Claim resolution.
Sep 25 2023
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Terri was very helpful and pleasant to work with.
Sep 25 2023
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I enjoyed dealing with Monika she resolved the issue quickly and was pleasant to deal with
Sep 25 2023
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Kept me updated throughout the whole process and handled the claim promptly.
Sep 25 2023
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You were very helpful. The whole process was pretty easy.
Sep 24 2023
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The process was so speedy and easy I got worried that something wasn’t right. Very good experience!!
Sep 24 2023
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Did a great job in listening to me and fast response
Sep 24 2023
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Claim form had a confusing question. The rep email stated they don’t accept repair quote for property, but form had a question asking for amount of quote for car damage. The form would not let me submit without an amount in that section. I had to email rep and was told to put $0 or tbd, but this did add an extra step do me. Otherwise experience was great
Sep 24 2023
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Thank you
Sep 23 2023
