ARC reviews
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Dealing with Ms. Wentzel was awesome. She listened, was professional, courteous, and successfully resolved my claim. The first time I called into ARC to speak to someone- Aug. 17th or 18th late afternoon, my experience was horrifying. Spoke to a gentleman who verbally abused me. He was condescending, rude, disrespectful, and would not listen. I would like to make ARC aware of this experience. No one should ever have to be treated like that. Ever.
Aug 30 2023
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very easy and I surprised how well it this echeck worked first time for me. instructions were easy to follow, nice to get it resolved . Thanks
Aug 30 2023
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Very impressed with the communication with your rep and the speed that this claim was resolved. I also liked the convenience of receiving an e-check. Thanks!
Aug 30 2023
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I am completely satisfied with how quickly and professionally the problem was resolved. Thank you!
Aug 30 2023
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Thanks, while initial phone calls to get to this point were lacking when first contacting Amazon (thats customer service not ARC), once things got rolling, the claim went smoothly at ARC, so for ARC I am very satisfied.
Aug 30 2023
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We’ll done
Aug 30 2023
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It was initially very difficult to figure out how to register the damage complaint through the usual Amazon review channels. But once ARC got involved, things went much more smoothly.
Aug 30 2023
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Issue was resolved in a timely manner. Customer service was great .
Aug 29 2023
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Tell your drivers to SLOW DOWN
Aug 29 2023
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Excellent and quick service. Very satisfied.
Aug 29 2023
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My head is still spinning because of how fast my claim was completed. To receive payment in a matter of hours is unheard of. I am so thankful that for once I did not get the runaround. I am almost speechless. I do owe a big thanks and many many kudos to my case manager for understanding my frustration and my agitation with her ability to talk me down and explain things to me.
Aug 28 2023
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I’m just disappointed I had to file a claim in the first place due to a careless driver who didn’t follow delivery directions.
Aug 28 2023
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I was pleased with the professional and kind response. I also am very pleased with the very timely decision and claim payment which I expect soon. Thank you!
Aug 28 2023
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Thank you
Aug 28 2023
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There was a problem with the claims submission page, and I was unable to use the portal provided. However, I was advised promptly to resubmit the claim documentation and pictures via regular email. That took a few days, but it worked. I have deposited the check and made an appointment for the fence to be repaired shortly. Thank you, Stanley G. Miguel, Ph.D.
Aug 28 2023
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Fair and understanding contact and settlement Thank you
Aug 28 2023
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I was very upset when the damage was done to my property, and equally upset that I now had to file a report, but Amazon made it so easy. They instantly accepted the blame for the accident and then rectified the situation. They made what I thought was going to be messy, very simple. Thank you again Amazon! Very sincerely, Gary Lovgren
Aug 28 2023
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A+ on making things right. Accidents happen and I will continue to shop with Amazon thank you
Aug 27 2023
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Amazon was so quick & thorough in response to our claim. Thank you.
Aug 27 2023
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Thank you for your help
Aug 27 2023
