I wasn't looking for compensation, I just wanted to ensure this never happens again. It happened twice on the same day
Team is very quick to understand the issue
The form was somewhat confusing but overall satisfied with the experience and outcome.
Very thorough, respectful and made the process easy. Great representative and great company.
Very impressed! Thank you so much.
I was a bit confused by the form as it seems to lean more toward traffic accidents than property damage and I was worried when the check was so slow to arrive. On the other hand, the ARC team was very prompt and helpful in this situation.
Appreciate The promptness and the courtesy from the person I talk to
Claim value was lower than expected, adjuster initially saw "no issue" because the damage is not initially apparent and doesn't set in til time has passed. Additionally some of the damage cannot be seen at all as it's out of sight.
Seamless and efficient process!
Everything went very smoothly.
Great customer service
Impressed with the driver who notified me that he had damaged my mailbox and impressed that my claim was processed smoothly and quickly.
I submitted the photos with the form and then was contacted to get pictures. Don't they look through the claim?
It bothers me that I feel I wasn’t believed about what happened. Amazon wanted a photo or video of the driver walking on our freshly sealed driveway and stepping with his tarred boots onto our concrete sidewalk.
The whole process was fast and easy to understand.
My claim was settled quickly and efficiently
Would like to get an echeck rather then snail mail ?
Thank you for the quick response.
This was easy and prompt
Thank you for the smooth process.