ARC reviews
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I have not yet received the e-check
Aug 25 2022
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I was treated with the utmost respect from both your customer compliant and your claims departments; they where both exceptional, compassionate and really care about their customers complaints and needs unlike some of some your delivery personnel (not all)they are only there for money, delivery times and have a complete lack of respect for other peoples property. Once again, I would like to commend your customer service, insurance claims personal for their professional and speediness. Thank you for your response. John P Barrett
Aug 25 2022
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I was told I'd be contacted within a couple of days of submitting the claim, but I had to call a week later to see what was going on. When I called, it was unresolved. Within 3 hours it was resolved....which is great, but I wonder what would have happened if I had just waited
Aug 24 2022
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First time submitting a claim! Customer service was very pleasant, knowledgeable and understanding. Issue and claim were resolved in a satisfactory time table and ARC was very customer oriented! Thank you… Alberto Smith
Aug 24 2022
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Everyone I spoke with was pleasant, understanding and resolved the issue.
Aug 24 2022
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Amazing customer service and respect beyond measure.
Aug 24 2022
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I was upset about my fence but they made it ok by paying for the repair. thank you
Aug 23 2022
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I haveto say, that I am very pleased with the way the claims person handled this. I have been a Prime member for years and have ordered many, many things from Amazon over the years. My record shows that I make very, very few claims. In this case, an Amazon driver damaged my property, I immediately called Amazon to report the damage, but had to wait some months until my sprinkler system was activated to check for the entent of the damage as this incident occured in the winter. When I submitted the claim, my video retention period expired (Ring), and I also did not have full property coverage like a business. Certainly, Amazon could verify that a deliver was made on the day and time that I stated. In the end, the claims person must have taken this into consideration as the claim was processed. Many thanks to the claims person for handling this very, very well. Exceeded expectation. Thank you.
Aug 23 2022
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The turnaround was quick, almost too quick as the follow ups were within a day while we were still trying to gather photos and videos. I didn't care for the the generic "team" signatures on every email. Seems too impersonal when you are trying to solve damage that your client inflicted.
Aug 23 2022
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The ARC process was very easy, however it was the initial contact with Amazon customer service that took the most time. I first filed the complaint on a Thursday, and I had to reach back out after a week of hearing nothing. Apparently, the claim was never filed in the first place.
Aug 22 2022
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Excellent job in supporting my claim!!
Aug 21 2022
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Thanks for helping to resolve my issue in a timely manner.
Aug 21 2022
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Nikki always responded in a timely fashion. I will probably shop at Amazon again because of this experience
Aug 21 2022
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Where is satisfied with a claim with very professional… Thanks ????
Aug 20 2022
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Thanks for resolving my claim so quickly
Aug 20 2022
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Thank you for solving this issue so quickly.... Now I can keep on shopping from Amazon.....
Aug 20 2022
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The ARC team was prompt, efficient, and easy to deal with. We were mutually able to come to an agreement on my claim.
Aug 19 2022
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I am definitely satisfied with my experience, though I did want to mention that the initial employee I was in contact with had a very difficult time understanding me even after multiple attempts at explaining the situation trying to use different words. I called back to get a different representative and from there everything went smoothly.
Aug 19 2022
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thank. you for resolving this issue as easily as possible; it's so much appreciated. thank you again.
Aug 18 2022
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Please notify me as to where the $250 payment will be sent.
Aug 18 2022
