ARC reviews
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Satisfied
Jul 29 2022
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Problem was promptly addressed and resolved thanks
Jul 29 2022
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This was the easiest and quickest insurance settlement ever!
Jul 29 2022
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My Claim was first denied but after I replied to your email, it was approved. Thank you
Jul 28 2022
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Thank you for agreeing with my claim regarding the damaged grass in my lawn. I appreciate the professional and expeditious manner in resolving the claim.
Jul 28 2022
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N/A
Jul 28 2022
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Thanks for the processing speed and reasonable / appropriate result.
Jul 28 2022
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Unexpectedly received excellent communication, thank you
Jul 28 2022
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With the exception of the ARC website initially issuing a gateway error the overall process was straightforward.
Jul 28 2022
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This process was amazingly smooth and simple. I was kind of blown away by how efficient your company is with this kind of thing. I'm not sure I've ever experienced that. Thanks so much! I really appreciate having a low-stress experience with a claims process.
Jul 28 2022
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Great English speaking customer service and fast resolution.
Jul 28 2022
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My main concern was the damage done to newly paved by driveway by the two different Amazon trucks I witnessed leave the marks. That I requested this not happen in babe future. That drivers not use the private driveways to turn around but back up instead. I really did not expect money but am thankful for it as this caused a good deal of stress for me. I will use part of the money to purchase a sign to place which will read do not turn around in private driveway. Thank you.
Jul 28 2022
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The process with ARC was great; however, trying to get connected with ARC was awful. I had to wait weeks before talking with ARC and got handed off to many people.
Jul 27 2022
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Pleasantly surprised at the speed of response and resolution of my claim. Received two phone calls and a few emails and shortly after submission of documents, received check. Influences my decision to keep on being an Amazon customer.
Jul 26 2022
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The only negative was that after promptly submitting my claim and supporting documents, I received confirmation of the claim but nothing else for one week. I called the number provided in the email and the agent was outstanding in her dealing with the claim. I am otherwise, very satisfied with the process and results.
Jul 26 2022
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Thank you
Jul 26 2022
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I was pleasantly surprised, and impressed, at the speed in which my claim was handled.
Jul 26 2022
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Thank you
Jul 25 2022
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The representative that I spoke to about my issue was awesome, keep apologizing about the damage to my property and I keep telling her it’s not that bad!! Accidents happen I just think the driver in the future should always come back and explain what happened instead of us finding out on our own that’s the only complaint I have. Everything else was handled very well!! Thank you so much, Michael Howell
Jul 25 2022
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I had contemplated for about a day whether to get in touch with AZ after witnessing the damage of our property when it happened. My other option was to talk to our home insurance company, not to any independent insurance agent, and see what it says. Home insurance claim of property damage by any individual would require a police report first followed by visit by insurance adjuster, including many more phone calls, then challenging the insurance estimate, etc. Thus the second option seemed to be a very long process with lots of uncertainties about the final outcome. Also, another catch was my deduction for accidental damage and my actual damage was far below that limit. Therefore I had searched the Internet for AZ contact number to report property damage by AZ delivery truck. Luckily I was able to find that toll-free number very easily by Internet search. Then I made only one phone call and talked to two different individuals who were genuinely interested to resolve my concern without any skepticism and or doubt. They trusted me and I was truthful to them. The whole process was very similar to returning items to AZ for a refund and or replacement by a new one. It was not a difficult process and the system had taken care of my damage report with a very satisfactory end result. I was paid in full for my damage estimate. My damage estimate included actual cost(s) of all broken and or damaged items without any depreciation factor. Once I receive the check, I will be able to buy all those items from a local Job Lot store, Grainger Industrial Supply and a mail order nursery. This will take some time, and I will be able to undertake the repair process as soon as convenient. Thank you!
Jul 25 2022
