ARC reviews
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Overall good-- but after the 1st communication, not any follow through or updates. I tried to contact several times but got no response.... so really never spoke with the claims person again until I received a echeck notice. Need a form of communication to keep folks up to date on the process, status, whether you have all the info you need or not... Thank you.
Sep 20 2022
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Nikki was an excellent customer service provider. My claim fell through the cracks when an employee left and Nikki helped me get my claim resolved in minutes after realizing what happened. Thank you Nikki!!
Sep 20 2022
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Very smooth and efficient operation
Sep 19 2022
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Overall I thought your team did a good job however I think a five minute phone call to talk through the process would have been helpful.
Sep 17 2022
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4 days after the first van tore up my yard another Amazon van tore it up worse. He went off the driveway into the yard and had to slam on the brakes so he wouldn't hit the house. I sent in a picture and video. Haven't heard anything
Sep 17 2022
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I want to personally thank Nikki who was so responsive, kind, and patient with me. She is amazing and I can’t thank her enough for guiding me through the process to get reimbursement for the damage to our property. She is truly a bright light in all the stress of this situation. I wish all companies were as great as ARC. Thank you!
Sep 16 2022
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This should have been mentioned to me the first time I called about the paint spill. I had to call a second time to discuss the mess before a claim was mentioned. I didn’t know that Amazon would pay for property damage.
Sep 16 2022
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After having to jump through some hoops, it appears that my claim will be settled in a satisfactory manner. Let me also say that I have never had a problem with Amazon whatsoever and will continue to do business with them in the future.
Sep 16 2022
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I feel it will cost more to fix my damage, since this is the 3rd time a drive has ripped up my lawn.
Sep 16 2022
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The above says it all!!!
Sep 16 2022
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My mailbox was hit. Very fair claim. Thank you
Sep 15 2022
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Nikki was very helpful in assisting me to upload photos and documents. She was very patient and kind.
Sep 15 2022
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While I have not received the check yet, I was very impressed. Everything was explained to me and I got emails before I even expected them addressing this issue. I was waiting on a quote and they checked in to make sure there were no problems. Thank you for making this process so good.
Sep 15 2022
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My claim was handled in a couple of days and everyone was pleasant to deal with.
Sep 14 2022
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Fair resolution
Sep 14 2022
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I uploaded documents and filled out all the forms via the electronic format, but they didn't seem to get received; however the team followed up and allowed the submission by email and we got to prompt resolution. Appreciate the expediency.
Sep 14 2022
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Extremely polite and efficient.
Sep 14 2022
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First Class!
Sep 14 2022
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It was not complicated at all. ??Love. Compensation was fair. ??Love. At every turn I was met with polite, patient, and kind associates. ??Love
Sep 13 2022
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Thank you for your help
Sep 12 2022
