ARC reviews
-
The woman who was kind enough to call me when I hadn't checked me gmail was extremely nice and patient.I still think about how kind she was.
Aug 17 2022
-
It was resolved in timely fashion
Aug 17 2022
-
I had to contact ARC each time to receive an update on the status of the claim. Had I not, the claim would still in its initial stage for processing.
Aug 17 2022
-
I cant believe how fast this process worked. I really appreciate that resolving my damages was a top priority
Aug 17 2022
-
I was dreading trying to get a reimbursement for the damages but it ended up being a pleasant experience…thank you!
Aug 17 2022
-
As an L6 with Amazon, I am very proud of the claims process and the customer obsession. Thank you!
Aug 17 2022
-
It took over a week for an adjuster to even reach out to me. They only opened the case after I emailed them inquiring the status. They claimed photos weren’t attached to the form even after it was successfully attached.
Aug 16 2022
-
It is so refreshing to experience something running smoothly with prompt and polite replies that actually answer the question asked. This is not a regular occurrence these days with companies especially when dealing with a claim for damage. Thank you.
Aug 16 2022
-
Very courteous and capable staff. A pleasure to work with.
Aug 16 2022
-
4 because of the help from the new agent that was able to take over where the other dropped the ball
Aug 15 2022
-
My issue wasn't promptly returned like I was told. I was told I should receive an email within 24 hours from concern team however I had to contact again about the issue a week later.
Aug 15 2022
-
Thank you
Aug 14 2022
-
Pleased with Transaction
Aug 14 2022
-
It was very fast from the time I reported it very satisfied
Aug 13 2022
-
No comment.
Aug 13 2022
-
efficient process
Aug 12 2022
-
Very satisfied
Aug 12 2022
-
Great job by everyone. My claim was processed efficiently and I was called about the claim more quickly than I expected. What a smooth process. The only tiny areas for improvement I can think are: 1) One of the emails said "Upon settlement, a paper check by mail is a payment option for forthcoming settlements - please confirm your mailing address or an e-check - please confirm your email." - this required a couple of reads to understand - grammar could be improved. 2) Almost all of the emails are signed "ARC Team" or "ARC Claims". It would be nice if they were signed by the person actually writing the email. 3) The claim form was a little frustrating at first - I was unable to scroll. This was partly my fault - I was using an browser extension that blocks "accept our cookies popups" from https://oblador.github.io/hush/ - once I turned off this browser extension, I was able to use the form normally. It would be great if you didn't force people to accept these giant cookie/agreement popups in the first place! Still, overall, great experience.
Aug 11 2022
-
My claim was resolved in a timely manner and with respect and courtesy
Aug 11 2022
-
Handled very well.
Aug 11 2022
