ARC reviews
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Thank you for your understanding and decision to take responsibility. I really hope your driver was spoken too so as to learn and be better.
Jun 08 2022
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I was always in great communication with ARC from the start with explanatory responses that were easy to comprehend and follow. Thanks again for everything, Warren Sylvester
Jun 08 2022
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I had to call several times to get updates. The notes left were different than what customer service reps were explaining as to how the process was transpiring. My adjuster was never responsive nor did she ever do any follow-up or updating. To be honest she never contacted me once. When I called the main line and got her accidentally she really had no idea about the notes that the appraiser left. No thanks to her everything was processed and completed. Not pleased with my assigned adjusters performance.
Jun 08 2022
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I appreciate your quick attention to this matter. I hope the Amazon drivers are now trained to not use driveways as a turnaround.
Jun 08 2022
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I appreciate Amazon taking ownership of the damages and listening to us so we can get the issue resolved via Arc.
Jun 08 2022
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Initially, I was receiving responses from ARC via email, but once I submitted an estimate in early April, the rep stopped responding. I emailed two or three more times over the course of two months and received no response. Finally I called in to ARC, and the rep I spoke with quickly and efficiently processed my claim for payment.
Jun 07 2022
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have the Amazon driver go to the correct location.
Jun 07 2022
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Very quick response to initial claim. Resolution is fair, quick, and I am pleasantly surprised.
Jun 05 2022
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I’m satisfied with the experience with you. The situation was dealt with fairly quickly. The amazon driver not at all and his supervisor.
Jun 04 2022
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Nicky did a great job and was pleasant to deal with.
Jun 04 2022
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professional and courtesy
Jun 03 2022
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Great job!
Jun 02 2022
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Very efficient and prompt process.
Jun 02 2022
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Thank you.
Jun 02 2022
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Everything went quick and smooth and received my check faster than expected, thank you ARC.
Jun 02 2022
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Happy with how easy, straightforward, and expedient the process was.
Jun 01 2022
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Excellent process when everything is in order.
Jun 01 2022
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I do not agree with the Amazon policy of not compensating the amazon customer for all losses and costs incurred by the Amazon customer as a direct result of an Amazon employee/driver.
May 31 2022
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None.
May 31 2022
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Everyone was super nice and quick to resolve the issue!
May 31 2022
