ARC reviews
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It took a little bit to get through to the right place but very satisfied with the help getting this resolved. Thank you again.
Apr 09 2021
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The initial interaction was very helpful and courteous. It was after the initial request that it became rather frustrating. We submitted what was requested very promptly and it seemed like nothing we got after that was good enough.
Apr 09 2021
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When will I receive my check, thanks, let me know
Apr 08 2021
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Was very glad was resolved
Apr 07 2021
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On the claim, it asks for an estimate. That isn’t always possible to obtain. I put only $100 as it asked me to put something and I didn’t have a paper estimate. Someone there should be responsible for deciding the amount. Deep ruts have to be dragged flat and then reseeded. Next time I will make sure to get an estimate ahead of time. After seeing an email for a $450 payment request I felt better, but am only receiving $100. It won’t be enough.
Apr 07 2021
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I was nicely surprised that my claim was processed so quickly and efficiently.
Apr 05 2021
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I was reimbursed after a few months of sending emails without a response. 2 of those emails were sent to my "adjuster" who never replied and perhaps was no longer with the company-that may have been the issue. I received payment for the damage, and all ends well-TY
Apr 05 2021
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Excellent response and resolution
Apr 04 2021
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Issue was handled quickly and efficiently. Very happy with the claim process
Mar 31 2021
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Thank you for the professional and expeditious follow through on my claim!
Mar 29 2021
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Prompt and efficient customer service. My confidence and trust with Amazon remains exceptional.
Mar 29 2021
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The fact that this is an ongoing issue with Amazon is extremely frustrating. To say that I am aggravated Is an understatement and unfortunately Nicole from your company took the brunt of my frustration. She remained professional and helpful throughout and is truly an asset to your company. Thank you. Sincerely, Bonnie Kennedy
Mar 29 2021
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Thank you for taking my concern seriously and giving me the respect I felt due
Mar 29 2021
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Exceeded expectations.
Mar 25 2021
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The check is with Deluxe they informed me I must contact you to send it in the mail. I cannot print out or download. It is more probably from my mistake. As I explained my Senior status has hampered my resolution also included. Awaiting a response from Claims to send in the mail to home address. Thank you.
Mar 25 2021
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Great service love to see approvement
Mar 23 2021
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By having email exchanges, it was easy to keep up with the steps in the process. A few of the emails confirmed receiving an attachment to my email, and gave me a timeline for when I would hear back from an ARC rep and that was met and appreciated. The people I exchanged emails with and spoke to on the phone were respectful of my time and concerns and addressed my questions. Thank you!
Mar 23 2021
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Very quick response time! Thank you for fixing the situation!
Mar 23 2021
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Such a quick response. Thank you for great service.
Mar 23 2021
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Great service once I got information that I needed to submit for documentation. Example (invoice) never was asked till two or three e-mails down the road.
Mar 22 2021
