ARC reviews

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There was a definite communication gap during the entire process. Miss Mariella Montano never responded to any correspondence. However, when Miss Abbey took over for Miss Montano the entire process was efficient and was handled extremely well. Please thank her again for me.

Mar 15 2021
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They didn’t give what I wanted in the quote! They make up there own pricing!

Mar 14 2021
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My claim representative was efficient and understanding. She went above and beyond to help me. I never felt like I was just another case, nor did I feel like the process was hurried to get to the next phone call. She took as much time as needed to give the matter the attention needed. I would clone her and send them to Comcast and T-Mobile! The entire process from call to compensation was much faster than I expected.

Mar 14 2021
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A+ service all around, thank you for all of your help!

Mar 13 2021
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Thanks for all the help and how quickly it was resolved. Being older, I did struggle with trying to upload items to the claim form. I ended up sending it to the contact person assigned to my claim. Thanks again for all ur help.

Mar 12 2021
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The electronic claim form was difficult to navigate. Your staff was very polite and helpful.

Mar 12 2021
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I appreciate how my claim was handled promptly and professional. Thank you.

Mar 12 2021
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The way the settlement check was issued online was very easy and effective.

Mar 11 2021
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Appreciated the response regarding the claim and very satisfied with the outcome. Just had to check on status once since I hadn’t heard any updates within the timeframe given but overall the process wasn’t difficult to experience. The representatives were all very helpful. Thank you.

Mar 11 2021
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With the exception of having to make the claim in the first place, it was a pleasant experience. Thank you for making us whole again.

Mar 11 2021
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Thank you.

Mar 11 2021
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Amazon has the best customer service hands down. The call back feature is excellent. This is the first claim I've made and it was very fast and efficient

Mar 10 2021
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I requested 150 and I was issued 100

Mar 10 2021
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EXCELLENT in every aspect!!!

Mar 10 2021
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Each of the women I spoke to during the process was efficient and understanding and made it a much easier process than I had anticipated. They followed up, they clarified when it came to payment options and did so with kindness.

Mar 10 2021
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Damage was done to exterior property structure. Materials are no longer produced to match, so the whole thing has to be rebuilt. They kept asking for proof that the materials are no longer produced. How do you provide proof a thing does NOT exist? Very irritating.

Mar 10 2021
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Lack of timely communication by my Amazon claim person was very disappointing.

Mar 09 2021
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I very much appreciate your air resolution of this claim

Mar 09 2021
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Excellent service!

Mar 09 2021
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Yes

Mar 09 2021