ARC reviews
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I was both surprised and happy with the quick response and Resolution to this matter I appreciate Amazon being so quick to respond and taking care of the problemand the drivers have since this happened Been following instructions and leaving package where they're in instructed to instead of driving through my yard Instead of driving through my yard
Feb 02 2024
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Very nice people. Thank you. My lawn was repaired.
Feb 02 2024
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The process was easy to follow and complete. The Web interface allowed whatever I thought was necessary to explain my situation and submit documents describing the event. There did not seem to be any resistance or reluctance on the part of ARC to satisfy what was the right action to take to satisfy the injury I had incurred.
Feb 02 2024
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The reason for low mark on #1 is ARC rep did not reach out to me. After waiting a week, I did the reach out. After that, everything went smoothly
Feb 02 2024
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Like with all my dealings with Amazon it was pleasant, handled promptly and professionally. Thank you ????
Feb 02 2024
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very satisfied.
Feb 02 2024
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The process from start to finish was clear and efficient. Communication was easy and follows were quickly taken care of.
Feb 02 2024
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The agent was able to evaluate and resolve my claim in an efficient and polite manner. I appreciate his efforts.
Feb 02 2024
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This process was hassle free, and that really helped in a time when it was a high stressed situation.
Feb 02 2024
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My only complaint is that I uploaded pics to three different requests, and forwarded them to the guy that came out to look. Thats 4 times sending the same pictures! Other than that very satisfied
Feb 02 2024
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claim was handled perfectly.... 1456.00$ quote for repair and all that was issued was 400$ and that was it.... done and case closed, no chance for completion
Feb 02 2024
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Thank you
Feb 01 2024
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all went well and was expedited quickly
Feb 01 2024
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Tell Drivers don’t back up.
Feb 01 2024
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First Amazon contact said he was very, very sorry and it will never ever happen again!
Feb 01 2024
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Thank you for helping me resolve this quickly. I have used ARC in the past and it was not quick or pleasant. My experience was much different for this claim!
Feb 01 2024
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Great help hope we have better drivers in the future
Feb 01 2024
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I am pretty satisfied with the claims department. The Amazon driver that damaged my property gave me bogus information and I had to struggle to find who to call to get my property fixed. This is kind of soured my feelings toward amazon.
Feb 01 2024
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Everything went smoothly. Unfortunately another driver ran into my yard AGAIN after this matter was handled
Feb 01 2024
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Very easy to deal with. My main complaint was not with ARC, but with Amazon. The driver who struck my garage gave me a phone number and two names to call. I was told, one of the two individuals would call me back within two days. After waiting the two days, I called the number provided. No one ever answered the phone number given to me, and after leaving multiple messages, no one ever called me back. Not sure if the number she gave me was fake. Had to make numerous other calls to try and get this resolved. Finally spoke to someone who directed me to the Claims dept. Once ARC took over, it was fast and professional. Thank you.
Jan 31 2024
