ARC reviews
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I was very concerned when an Amazon truck hit my house about getting resolution from such a large company with a 1800 # handling the claim. I appreciate the prompt replies and resolution.
Jan 29 2024
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Feel my damages were evaluated with fairness and there was an understanding of the situation
Jan 29 2024
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We do appreciate prompt payment. However, we were told that our claim was closed only a month into getting estimates for repair. This was disturbing and confusing. Secondly, just paying for the repair did not compensate us for the harm that was done and the inconvenience at having to wait months to replace our damaged property. There should be some recognition for the hardship we continue to endure as well as te risk to our dogs as we wait months for the repair. It has I fluenced how I feel about ordering from Amazon in the future. Donna And Peter Larkin
Jan 28 2024
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Process of the unfortunate incident was taken care of promptly after sending collaborating forms and photos
Jan 28 2024
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Much easier to resolve than I anticipated. Thank you!
Jan 27 2024
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I am amazed at how quickly my claim was researched and resolved. I appreciate it so much!
Jan 27 2024
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Once I presented the evidence for the property damage the claim was quickly resolved without any issues. The claims department performed professionally and cordially.
Jan 26 2024
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Amazon’s ARC team was terrific with their response and service on my claim. They made a stressful situation very tolerable, assuring my phone that I’d have a claim agent and number the same day. And link to a portal. It was easy to upload documents, photos, videos, create, submit my statement on the portal. ARC was prompt in acknowledging when they received my updates, and informing me of progress on my claim, letting me know when the appraiser would contact me, and the decision on ARC’s review of my contractor’s estimate. Then informing me that a check for full payment was approved and when I could expect it. The check came within 16 calendar days from when the claim was opened! My contractor has parts in hand now, isnwoeking on the repairs. Thank you, Amazon! Thank you ARC!
Jan 26 2024
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Everything went smoothly. I am grateful for the great support and service.
Jan 26 2024
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Pleasant experience resolving an unpleasant situation
Jan 26 2024
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Instructions on filing the online claim and the overall claim process could have been better.
Jan 26 2024
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I would have much preferred to personally speak with an agent regarding my claim and its process. I didn't mind documenting the incident; however, a telephone call or video conference would have been nice and much more personable.
Jan 26 2024
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Thanks for taking such great care of our claim!
Jan 26 2024
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I was pleased with the process.
Jan 26 2024
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Very quick, very easy & very professional. Can't say enough good things about how well this claim was handled.
Jan 26 2024
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Only comment on this claim is it required a second call to get this issue resolved.
Jan 26 2024
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When the claim is in the payout period I would just maybe elaborate on what is happening. No one told me from then on out that I would be receiving a check in the mail in 5-7 days. That would be helpful
Jan 26 2024
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Although we were frustrated by the damage caused by truck driver, we were very impressed with the quick response.
Jan 25 2024
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Other than issues I had trying to load videos the whole experience was great and efficient thank you
Jan 25 2024
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I must say the claims form software that you use is one of the most arhaic that I've experienced in quite some time. No instructions and not intuitive.
Jan 25 2024
