ARC reviews
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A driver decided they didn’t want to use the sidewalk and instead climbed on our 4’ high retaining wall to get to the front door. The driver knocked a rock loose from the bottom and went on his merry way. The incident was caught on camera and witnessed by a neighbor. Initially, ARC offered us $300 for repairs, but I got an estimate to repair the wall. After sharing the estimate, ARC offered $500 and said take it or leave it and good luck with the repair, even though it doesn’t amount a 1/5 the cost of repair. Again, this is a heavy rock at the bottom of a 4’ retaining wall, so doing the repair without some kind of equipment isn’t really possible or is going to be literally back-breaking. I’ll give them credit for a quick response, but the offer doesn’t come close to what the actual cost of the work is, so I’m stuck footing the bill because of the laziness of their drivers.
Jan 25 2024
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To my surprise, the actual process was easy, fast and efficient. Thank you. Good customer service.
Jan 24 2024
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My claim was done in a sufficient amount of time and I was very pleased. The individuals whom I worked with were professional and pleasant.
Jan 24 2024
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1. It was difficult to finally get to you from Amazon , probably not your fault perhaps Amazon should be counseled as to how to refer incidents to you faster . 2.Once we got to you , the online form was easy but I had difficulty with submitting/attaching damage photos and other requested documents. 3. After all the back and forth information including pictures , incident report from driver , quote of damages , I was accused of fraud, which deeply upset me and I am still angry about that . 4. Once it was decided that you would honor my claim the check arrived amazingly fast .
Jan 24 2024
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This all worked amazingly smooth and quickly on their end. We found that doing the leg work of competing forms and submitting, taking pictures and submitting, obtaining the estimate and submitting was somewhat inconvenient, but it all worked out very smoothly once ARC understood our time constraints of holiday and company and living. They were always very pleasant and helpful. Thank you.
Jan 24 2024
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Greatly appreciate that my claim was taken seriously from the start.
Jan 24 2024
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I wish my homeowners insurance could go this smoothly.
Jan 24 2024
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Everything was done great by yall, they were extremely helpful and made this whole process very easy. Only complaint is still with the driver who caused the whole issue with my property damage, should be trained to not turn around like that in peoples yards. Again, ARC claims did a great job handling this issue and thank yall for making this an easy fix
Jan 24 2024
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Easy, smooth experience.
Jan 23 2024
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A big thank you for resolving my claim in an easy and fast manner … Kudos to your staff ????
Jan 23 2024
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Everyone was extremely polite and efficient.
Jan 23 2024
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It was nice to see a quick and fair resolution to a problem that could have become worse. Many thanks!
Jan 23 2024
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An excellent experience
Jan 23 2024
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OUTSTANDING SERVICE AND FOLLOW-UP. Thank you for all you do.
Jan 23 2024
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Everything went great and I was very impressed with the whole process.
Jan 23 2024
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Thank you
Jan 23 2024
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Thank you for resolving the issue .
Jan 23 2024
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Good customer service
Jan 23 2024
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Claim was processed immediately and concluded quickly. Can’t ask for more than that. Thank you.
Jan 23 2024
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Offering national average rates for compensation isn't right. I live on the east coast so what was offered was significantly under the quote I received.
Jan 22 2024
